Overview

SHIPPING RATES

The rate of shipping within the UK is £1.80 for First Class. Tracked 48 is £3.54.

International Basic rate is £5. International Tracked is £10

Order Processing and delivery times for international are between 7 and 14 days depending on the service chosen.

RETURNS

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at : ben@mars-tronic.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ben@mars-tronic.com and send your item to: Mars-Tronic, 32 Calder Avenue, Royston, Barnsley S71 4AS.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to direct to you, then the returns and refunds process needs to be done through the original purchaser, as per the conditions above.

To return your product, you should mail your product to: Mars-Tronic, 32 Calder Avenue, Royston, Barnsley S71 4AS.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at ben@mars-tronic.com for questions related to refunds and returns.